Refund policy
RETURN & REFUND POLICY
At NIDVA LAB, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review the following policy.
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must:
• Be unused and unopened.
• Be in its original packaging.
• Be in resalable condition.
• Be accompanied by proof of purchase.
For hygiene and safety reasons, opened, used, tested, partially consumed, damaged, or altered cosmetic and skincare products cannot be returned unless the product is defective or incorrect.
To start a return, please contact:
sales@nidva.com
Please include:
• Order number
• Full name
• Reason for return
• Photographs (if applicable)
Returns sent without prior authorization will not be accepted.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the product is defective, damaged, missing, or if you receive the wrong item.
Claims for damaged or incorrect products must be submitted within 48 hours of delivery and include clear photographs of the product and packaging.
Exceptions / Non-Returnable Items
The following items cannot be returned:
• Opened cosmetic or skincare products.
• Used or partially consumed products.
• Gift cards.
• Sale or clearance items.
• Personalized or custom-made products.
If you have questions about a specific item, please contact us before making a return request.
European Union 14-Day Cooling-Off Period
If your order is shipped within the European Union, you have the right to cancel your purchase within 14 days without providing a reason.
To qualify, the product must be returned unused, unopened, in its original packaging, and in resalable condition.
Refunds
Once we receive and inspect your returned item, we will notify you whether the refund has been approved.
If approved, refunds will be issued to the original payment method within 14 business days.
Please note that your bank or card provider may require additional time to process the refund.
Shipping charges are non-refundable unless the product is defective, damaged, or incorrectly supplied.
NIDVA LAB reserves the right to refuse returns that do not comply with this policy.
For any questions regarding returns or refunds, please contact:
sales@nidva.com